UPDATE - Booking Appointments

Appointments can be booked by calling the Practice on 01873 810255

Due to the current situation online appointment booking through My Health Online is temporarily unavailable.  You can still use this facility to order your medication.

GP Appointments

If you require an appointment with a GP the reception team will be able to book you into a routine Telephone Appointment.    Routine medical appointments can be booked from 10 am.

For immediately necessary concerns that cannot wait for a routine appointment, the receptionist will take your contact details and will request information regarding the reason for request.  Your name will be added to the triage list and a member of the clinical team will telephone you back later that day.  Our triage list is open from 8.30 am to 2 pm.

Nurse Appointments

Most routine Nurse Appointments such as bloods, INR’s and Woman’s Health can be booked by our reception staff.  They will give you full instructions, where the appointment will be, directions, where to park and what to do when you arrive.

After the success of our drive through B12 clinic in June we are planning to hold another in September.  Details for this will be released closer to the time.

What to expect when attending a face-to-face Appointment

Your Safety is important to us.

We have created a system to protect both patients and staff, minimising contact with others and to help you maintain social distancing and safety when attending the surgery.

When booking the appointment, the Clinician or receptionist will give you instructions and advise where would be best to park.  You are asked to arrive as close to your appointment time as possible and wait inside your car until you are called inside.

Our Clinical staff will be wearing Personal Protective Equipment (PPE).  Staff wear the PPE to protect you and themselves from catching the virus.

You will be asked to wear a fluid resistant face mask to the appointment - if you do not have one, we can provide one for you.  After each patient everything is cleaned down and PPE changed to ensure patient and staff safety. 

Parking

GP appointment

If you are requested by the GP to attend a face to face appointment in the surgery, please park in the patient car park in one of the “GP appointment parking” spaces.  Due to limited parking at the surgery please be prompt for your appointment, do not arrive early and do not arrive late.  Please wait in your car for the GP to call you into the building.

Nurse appointment

Please park in one of the “POD” parking slots in the staff car park at the rear of the building.  Due to limited parking at the surgery please be prompt for your appointment, do not arrive early and do not arrive late.  Please wait in your car for the Nurse to call you into the POD.  (Old physio therapy room)



Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.


Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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