UPDATE - 09.11.2020    

New appointment System Crickhowell Group Practice

Unfortunately due to increasing number of cases of Covid-19 in our area and the on going infection control measures required, the partners at Crickhowell Group Practice feel we need to introduce a new appointment system on a temporary basis.

We aim to prioritise care in the safest way possible to ensure your access to medical advice and treatment is maintained during this difficult period.

From the 23rd of November we will only be offering ON THE DAY telephone first appointments for all our GP consultations.  During this time advanced appointments, online appointments and online telephone consultation requests are not available.

Important information for patients booking appointments at the Practice during the coronavirus pandemic.

If you suspect that you have symptoms of the virus please do not attend the surgery.  There is information on how to obtain a Covid-19 test by ringing 119, looking at https://www.nhs.uk/conditions/coronavirus-covid-19/ or  https://gov.wales/coronavirus.  This means that you can quickly get help and advice without leaving home or potentially putting others at risk.

We are still bringing in patients that need a face to face assessment to the surgery. This is after a telephone appointment with a doctor or nurse with appropriate infection control measures provided.

Do you need to see the doctor today?

Choose Pharmacy

You can now get free NHS advice and free treatment for a range of common ailments from our local community pharmacists without having to make an appointment with a GP.  For more information and for the full list of conditions covered under this scheme download a leaflet below:  Minor Ailments Services Leaflet.pdf

 

If you need an appointment

You can call the surgery and speak to a receptionist/patient administrator at the reception desk. Call lines will be open from 8.30 am until approximately 11.00 am every morning. We recommend that you phone early to avoid disappointment.

The appointment system is as follows:

  •      Our trained patient administrators will ask you a few questions to assist the clinicians in dealing with your request in the most appropriate way.
  •      If you need an appointment the administrator will allocate your name to a clinician’s list. It is your right to express a preference for a practitioner, however, we cannot guarantee an appointment with the clinician of your choice.
  •      Later on the same day the clinician will return your call, the clinician will then decide whether the problem can be resolved by telephone, or if a face to face appointment with a doctor or nurse is necessary. It is possible the clinician will recommend another professional such as a pharmacist or an optician or physiotherapist, as these professionals might be more appropriately consulted. If a face to face appointment is necessary then the clinician will arrange an appropriate time.

Urgent Treatment during surgery hours

After the GP bookings are full – approximately 11 am.

 

If your appointment is immediately necessary and cannot wait for the next day.  After taking brief details the receptionist will contact the duty doctor who will arrange a telephone consultation.  It is important that these appointments are not used for routine concerns or for any concern that can wait for the next day.

 

Should there be any delay or difficulty in contacting the surgery and the patient is unconscious, suffering heavy blood loss, severe breathlessness or chest pain or symptoms of stroke (facial or arm weakness or slurred speech) you should dial 999 and request an ambulance.

 

Nurse appointments

Appointments for blood tests and INR checks can be booked in advance by phone. Repeat HRT and any contraception requests can be booked in advance as a telephone appointment with the nurse. If you are due a Depo Provera injection the receptionist will give you a nurse appointment in advance. Patients receiving other injections at the practice will be seen as current system. A clinic day will be provided on a rolling basis for B12 injections to book in to when due.

 

It is very important you attend for your cervical smear appointment when you receive a letter form Cervical Screening Wales. These appointments are held at our branch surgery in Gilwern currently. This site is also being used for 6 week baby checks and childhood immunisations.

Minor Illness

Our trained practice nurses are available for minor illness telephone consultations in the morning.

Home Visits

Home visits are for patients who are too ill to attend the surgery, not for people who have difficulties with transport. Please ring before 10.00 am if you feel a home visit is necessary and your request will be assessed by one of the GPs.

Minor Surgery, Joint Injections

In view of the recent increasing number of cases of Covid-19, we are not planning the re-introduction of these services at the moment. This will be reviewed again in the February with an update provided here on the website. 

 

Failure to attend appointments

Nurse and certain clinic appointments can be booked in advance so if you cannot attend your appointment for any reason please let us know as soon as possible, giving at least 24 hours notice. We can then offer the appointment to someone else as there is considerable pressure on our appointments.

Thank you for your co-operation with this new system. We will monitor and review issues as they occur over the winter. We hope with this re-configuration and your assistance we can continue to provide you with the good healthcare you need.

 


UPDATE - Booking Appointments

Appointments can be booked by calling the Practice on 01873 810255

Due to the current situation online appointment booking through My Health Online is temporarily unavailable.  You can still use this facility to order your medication.

GP Appointments

If you require an appointment with a GP the reception team will be able to book you into a routine Telephone Appointment.    Routine medical appointments can be booked from 10 am.

For immediately necessary concerns that cannot wait for a routine appointment, the receptionist will take your contact details and will request information regarding the reason for request.  Your name will be added to the triage list and a member of the clinical team will telephone you back later that day.  Our triage list is open from 8.30 am to 2 pm.

Nurse Appointments

Most routine Nurse Appointments such as bloods, INR’s and Woman’s Health can be booked by our reception staff.  They will give you full instructions, where the appointment will be, directions, where to park and what to do when you arrive.

After the success of our drive through B12 clinic in June we are planning to hold another in September.  Details for this will be released closer to the time.

What to expect when attending a face-to-face Appointment

Your Safety is important to us.

We have created a system to protect both patients and staff, minimising contact with others and to help you maintain social distancing and safety when attending the surgery.

When booking the appointment, the Clinician or receptionist will give you instructions and advise where would be best to park.  You are asked to arrive as close to your appointment time as possible and wait inside your car until you are called inside.

Our Clinical staff will be wearing Personal Protective Equipment (PPE).  Staff wear the PPE to protect you and themselves from catching the virus.

You will be asked to wear a fluid resistant face mask to the appointment - if you do not have one, we can provide one for you.  After each patient everything is cleaned down and PPE changed to ensure patient and staff safety. 

Parking

GP appointment

If you are requested by the GP to attend a face to face appointment in the surgery, please park in the patient car park in one of the “GP appointment parking” spaces.  Due to limited parking at the surgery please be prompt for your appointment, do not arrive early and do not arrive late.  Please wait in your car for the GP to call you into the building.

Nurse appointment

Please park in one of the “POD” parking slots in the staff car park at the rear of the building.  Due to limited parking at the surgery please be prompt for your appointment, do not arrive early and do not arrive late.  Please wait in your car for the Nurse to call you into the POD.  (Old physio therapy room)



Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.


Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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